We work with reliable, high-quality printing companies. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Our standard process is the Direct to Garment (DTG) method of printing. That means we can create photo-quality prints, the amount of colors used doesn't affect pricing, and there aren't any order minimums. We use Kornit printers for all DTG-printed garments.
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com
Additional customs and tax fees can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
Pro tip: Package theft is on the rise. If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a week' with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.
The dress fits perfectly and it’s very comfortable. I can’t wait to wear it in Disney!!
Excellent quality. Exactly what we were looking for. Item fit perfectly and material is as expected for the type of dress.
Excellent quality! The spider girl swimsuit is a rich dark color and is absolutely adorable! Can't wait to see our little niece sporting her favorite character -- photos do not do it justice. Exactly as pictured.