Return Policy

Terms of Service

Last updated on October 1, 2022

Summary: Please read these terms very carefully as they form a binding Agreement between you and PESideas regarding the use of our services and website. At the beginning of each Section, you’ll find a short summary to help you navigate the document. Note that these summaries do not replace or represent the full text.

The following terms and conditions constitute a legally binding contract (this “Agreement”) between you (“you” or “your”) and PESideas, pesideas.com, a Delaware corporation that governs all use by you of the pesideas.com website (the “Site”) and the services available on or at the Site (taken together with the use of the Site, the {“Services”). We’ll refer to PESideas and all of its subsidiaries and affiliated companies collectively as “PESideas”, “PES ideas”, “we”, “our”, “us”, etc. PESideas is an independence designer working with print-on-demand company for businesses that want to outsource the printing and delivering component directly to you.

The Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein. We also have other policies and procedures including, without limitation, Shipping, Return Policy, Privacy Policy and others. Those policies contain additional terms and conditions, which apply to the Services and are part of this Agreement. YOUR USE OF THE SITE CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO BE BOUND BY THIS AGREEMENT. FURTHERMORE, BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THE SITE, YOU ACCEPT AND ARE BOUND BY THIS AGREEMENT. If you do not agree to this Agreement, do not use the Site or any other Services.

1. Returns & exchanges

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store.

Return Address

PESideas
11201 Ed Brown Rd, Unit A
Charlotte, North Carolina 28273
United States

Contact

support@pesideas.com

If you notice an issue on the products or anything else on the order, submit a problem report by email to support@pesideas.com

When we receive a returned shipment, an email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

2. Limited Warranty on Products

Summary: Please read this section very carefully—it covers our obligations and responsibilities for PESideas products and services. If you have an issue with your order, you may be eligible for a replacement product or refund, so reach out to us as soon as possible.Does not apply to Users residing in the European Economic Area or the United Kingdom (see Section 5).A. Limited Warranty. We warrant that, at the time of delivery of a Product to our Customer, the Product will not be materially defective or damaged (the “Limited Warranty”).B. Limited Warranty. Who May Use This Warranty? PESideas extends the Limited Warranty only to you as a buyer. All Limited Warranty coverage terminates if the buyer sells or otherwise transfers a Product.C. What Does This Warranty Not Cover? This Limited Warranty does not cover any damage to or defect in a Product caused by any of the following: (a) third parties; (b) any improper handling (including during shipping), use or storage of the Product; (c) any failure to follow any Product instructions; (d) any modifications to the Product; (e) any unauthorized repair to the Product; or (f) any external causes such as accidents, fire, flood, “acts of God” or other actions or events beyond our reasonable control; or (g) any costs or expenses related to the loss of use of the Product or any other costs or expenses not covered by this Limited Warranty. This Limited Warranty does not cover any items supplied by third parties, size exchanges or buyer’s remorse.Finally, as noted on pesideas.com and in this Agreement, we unfortunately cannot guarantee that the colors and details in our website images are 100% accurate representations of a Product, and sizes might in some cases be approximate. Accordingly, this Limited Warranty does not cover such matters.A. What Is The Period Of Coverage? This limited warranty starts on the date of the delivery of the Product to the User and lasts for thirty (30) days (the “Warranty Period”). For the avoidance of doubt, PESideas acknowledges that according to some jurisdictions the User may be entitled to a longer Warranty Period.B. What Are Your Remedies Under This Warranty? With respect to any materially defective or damaged Product, we will, in our sole discretion, either: (a) replace such Product (or the defective or damaged part of the Product) free of charge, or (b) refund the purchase price paid to us by the User with the shipping fees corresponding to the defective or damaged Products.C. How Do You Obtain Warranty Service? Promptly following delivery of a Product, we will inspect the Product. If a Product is materially defective (including any error in printing) or damaged upon receipt, or if you received the wrong Product, You should contact PESideas regarding any defective or damaged Product and with respect to any delivery of the wrong Product. In order to be eligible for service under this Limited Warranty, you must submit a claim by email to support@pesideas.com with at lease (two)2 pictures of defective product. This must be done within the Warranty Period.

3. Payments and fees

Summary: To pay for PESideas services, you need a valid payment method (e.g. a credit card, PayPal) that you’re authorized to use. All fees will be charged to your payment method, which may but is not guaranteed to be automatically updated. Note that you might need to reimburse us for any chargeback fees for returns or claims that aren’t in line with our policies.You may choose to save your billing information to use it for all future orders and charges associated with PESideas Products and/or Services. In such case, you also acknowledge and agree that this information will be stored and processed by third party PCI DSS compliant service providers.When you order a Product, or use a Service that has a fee, you will be charged, and you agree to pay, the fees in effect at the time the order is placed. We may change our fees from time to time (for example, when we have holiday sales, offer you a discount of base product prices, etc.). The fees for the Products and the Services (if and as applicable), as well as any associated delivery costs will be indicated on the Site when you place an order or pay for the Service.By placing an order through the Site, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder’s express permission to utilize the card to effect payment. In case of an unauthorized use of a payment method, you will be personally liable for, and shall reimburse PESideas for damages resulting from such unauthorized use.With regard to payment methods, you represent to PESideas that (i) the billing information you supply to us is true, correct, and complete and (ii) to the best of your knowledge, charges incurred by you will be honored by your financial institution (including but not limited to credit card company) or payment service provider.If you or your Customer makes any return or claim which does not comply with our return policies (including return policies which are described here), you will reimburse PESideas for its losses, which consist of fulfillment costs and chargeback handling fees (up to $15 USD per chargeback), if applicable.We may refuse to process a transaction for any reason or refuse to provide Services to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.Unless stated otherwise, you may choose currency from the options available at the Site in which all fees and payments will be quoted. You are responsible for paying all fees, payments and applicable taxes associated with our Site and Services. After receiving your order you may receive an email from us with the details and description of the Products ordered. Payment of the total price plus taxes or handling fee and delivery must be made in full before the dispatch of your Products.PESideas at its sole discretion may offer you various discounts, as well as change, suspend or discontinue them at any time. You may find more information about the available discounts at the Site.

6. Taxes

Summary: You are responsible for paying any applicable taxes to your local taxing authority, unless we have informed you otherwise.You are responsible for (and shall charge) all applicable taxes, such as but not limited to sales taxes, VAT, GST and others, and duties associated with the Products (if and as applicable).

4. Cancellations

Cancellations: not accepted – Please contact PESideas by email to support@pesideas.com if you have any problems with your order.

5. Shipping and Delivery

Summary: Once you’ve placed an order, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us within 30 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly.To make sure your orders arrive as quickly as possible, please make sure you submit the correct order details at checkout. PESideas doesn’t take responsibility for missed deliveries due to typos in the delivery information.Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.We deliver to most places in the world. You shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate or live rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Average time for delivery may be shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case PESideas will not make any refunds and will not resend the Product.All such claims are subject to PESideas investigation and sole discretion. PESideas cannot guarantee delivery to P.O. boxes